Terms and Conditions

Store Policy

We appreciate you visiting and shopping with RootedInBlk. By making a purchase you are agreeing that you have read and accepted all of our policies and terms (Please also see Privacy Policy and Term of Service.)

Orders:

Our products are hand made and cost of our planters is mainly due to labor.

All Sales are Final. Please carefully read all product descriptions and notations before placing the order.

It is to the company’s discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order. Discounts cannot be applied to previously placed orders.

An item that is out of stock will be refunded to the company’s discretion. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.

Any shipping changes or requests that need to be made to an existing order should be requested within 24 hours of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored.

Shipping:

Unless otherwise noted, orders are typically processed to be packed and shipped out within 1-6 weeks depending on our order volume, we may need to extend our processing window.  The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS).

The pricing of shipping costs are not regulated by the company, but instead dictated by the current USPS rates which will take the weight and the shipping destination to determine the price.

The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.

We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.

Returns/Exchanges:

Due to COVID-19 protocols, we do not accept any returns or exchanges. If your item is in need of replacement, please contact customer care.

If the product you received is deemed defective, the item is eligible to be resent if reported within 14 days of the delivery date.

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date.

Packages that are returned to the sender will be refunded; shipping charges will not be refunded.

Our Customer Service is available Monday-Saturday. Please allow 24 – 48 of our business hours for an email response.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS

(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been 

unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** (f). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to info@rootedinblk.com.

If you have any questions regarding privacy, please read our privacy policy: 

 

 

Last Updated 12/1/20