Terms and Conditions

Store Policy

We appreciate you visiting and shopping with RootedInBlk. By making a purchase you are agreeing that you have read and accepted all of our policies and terms (Please also see Privacy Policy and Term of Service.)

Orders:

Our products are hand made and cost of our planters is mainly due to labor.

All Sales are Final. With exception, refunds will be offered on a per case basis. Please carefully read all product descriptions and notations before placing the order.

It is to the company’s discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order. Discounts cannot be applied to previously placed orders.

An item that is out of stock will be refunded to the company’s discretion. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.

Any shipping changes or requests that need to be made to an existing order should be requested within 24 hours of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored.

Shipping:

Unless otherwise noted, orders are typically processed to be packed and shipped out within 1-6 weeks depending on our order volume, we may need to extend our processing window.  The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS).

The pricing of shipping costs are not regulated by the company, but instead dictated by the current USPS rates which will take the weight and the shipping destination to determine the price.

The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.

We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.

Returns/Exchanges:

Due to COVID-19 protocols, we do not accept any returns or exchanges. If your item is in need of replacement, please contact customer care.

If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date.

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date.

Packages that are returned to the sender will be refunded; shipping charges will not be refunded.

Our Customer Service is available Monday-Saturday. Please allow 24 – 48 of our business hours for an email response.